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Ericsson has announced a partnership with IBM UK to deliver a new communications network for emergency services in the UK
The Emergency Services Network (ESN) aims to enhance the technology and data accessibility available to over 300,000 frontline responders, including police, fire, and ambulance services.
The ESN will replace the current Airwave system, providing faster and more secure communication for voice, video, and data. Emergency responders will be able to share real-time data, location reports, and imagery during critical operations, supporting coordinated efforts in rescue and response scenarios.
Ericsson will provide core network infrastructure and mission-critical expertise, while IBM, as the User Services supplier, will oversee the design, build, and integration of the ESN platform. This includes deploying a dual 4G/5G standalone mobile core network and ensuring the system complies with 3GPP standards for mission-critical services.
The project, led by the Home Office, is part of the UK government’s wider initiative to improve public safety and streamline emergency response capabilities.
The initial contract runs until December 2031, with an option to extend to 2033. Similar systems have already been implemented in countries like the US, Canada, and South Korea, which have provided a blueprint for the UK’s rollout.
“Working with our ecosystem partners, we will deliver mission-critical services for first responders to enhance safety in our communities across Great Britain,” said Rahul Kalia, Managing Partner at IBM UK and Ireland.
“We look forward to working with the Government to deliver this in a timely and cost-effective manner,” he continued.
“Leveraging our global expertise in telecommunications and mission-critical networks, we are proud to contribute to the creation of a next-generation Emergency Services Network that will redefine global standards for emergency response systems. This cutting-edge technology will enhance the efficiency and safety of our emergency responders, enabling them to work more effectively and ultimately, save lives,” said Katherine Ainley CEO of Ericsson UK & Ireland in a press release.
The announcement follows BT’s recent £1.29 billion contract with the Home Office to provide mobile services for the ESN. BT has been a coordinator of the UK’s emergency connectivity since 1937 and has played a central role in the ESN’s development through its EE mobile network. Since 2015, BT has upgraded over 19,500 4G sites, expanded rural coverage, and developed a dedicated core network to ensure emergency services have priority access during crises.
The ESN project has faced significant delays; having been originally scheduled for completion in 2019, the target is now to have the ESN fully operational by 2029. This prolonged timeline has led to billions of pounds in additional costs, including maintaining the Airwave system while the new network is developed.
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